Terms and conditions

These are our terms and conditions and betting rules, these govern the way we do business, how we take and settle bets, and identify what you can expect from KAGWIRAWO.

This page tells you the terms and conditions on which you may make bet. Please read these terms carefully before you start to use our services. By using our services, regardless of how you access them, you confirm that you accept these terms and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our services.

Definitions

In these rules the following words have the following meanings unless the context requires otherwise

  • We, Us, Our means KAGWIRAWO, registered offices Plot 249 Ggaba Rd Kampala.
  • Bet means the staking of money on the prediction of the outcome of a sporting event offered by us. A bet can include one or more predictions. A bet on one outcome is a single. A bet on many different outcomes is a multiple.
  • Odds or Price means the return on the money staked should the prediction recorded in a Bet be correct. The prices paid are those at the time the bet is placed and no other.
  • Customer means anyone placing a bet with KAGWIRAWO
  • User means anyone using this website
  • VOID means that for one reason or another the bet is not acceptable to KAGWIRAWO.

Basics

  • You can bet as many times as you wish
  • Bets close at kick off unless otherwise indicated.
  • Bets apply to the entire 90 minutes, injury time and extra time. The Penalty shoot out will only be considered in perfect score category.
  • The cost and the rewards are all on your KAGWIRAWO account immediately, or optionally, your MobileMoney account.

Licencing and Regulatory Authority

KAGWIRAWO is opreated and run under license and regulation from the National Lotteries Board (NLB) of Uganda, under Ministry of Finance, Planning and Economic Development.

How do I get my winnings?

The stakes are taken off your KAGWIRAWO (or mobile money) account. Your KAGWIRAWO account is directly credited with your winnings.

Fixtures

The fixtures will be accessed after dialling the designated USSD short code e.g. *289#, *185# (on Airtel), *165# (on MTN); or directly use this website.

Odds

For every game one chooses, the odds will be availed immediately on your mobile phone.

Identity of Customers

Your mobile phone number is your identity. The identity of customers is determined by mobile phone number. If transactions are made via your phone by someone who is not the registered user, the registered user will remain liable for their transactions. In addition we cannot do account transactions for accounts which are not identical to the phone number. This means that you cannot, for example, ask to be paid out on a different number other than the number you have placed a bet with.

Age Restricted

The Law prohibits under 18 year olds from betting. We may at any time ask you to confirm your age. You indemnify us of any damages if you deceive us or misrepresent your age. Underage clients will have their accounts closed immediately and any balances forfeit. We may also suspend ANY account for any reason and ask you to come with ID to one of our offices or agents to prove age, and identity.

Account Security

Customers are the registered user of their mobile number. Customers are responsible for the security of their phone numbers and their mobile money accounts. In the event that an unauthorized person uses a customer's phone for betting or money transactions to us, the registered user remains responsible.

Pricing

Customers will incur charges when using Mobile Money services. These are determined by the networks. The minimum stake for each game will be UGX 1,000. Cost of withdrawal from your KAGWIRAWO account is UGX 500.

Acceptance and Validation of Bets

All football bets will be settled on 90 minutes play (also referred to as Full-time and normal time). This denotes the period of play, which includes time added by the Referee for injuries and other stoppages. This does not include scheduled extra time, or Penalty shoot-outs, if played.

In matches where penalty shoot outs or extra time are due to take place, all bets are settled on 90 minutes unless an Outright price is specifically requested and confirmed at the time the bet is placed.

For matches played at neutral venues, the team listed on the left are still classed as the 'home' team for settlement purposes.

Late bets

Bets can only be placed on the outcome of a future event, unless we are offering special 'betting in-running prices' for that event. If KAGWIRAWO mistakenly accepts a bet for an event that has already started then the bet will be void and your stake returned, except in the following circumstances:

  • All bets placed after the result of an event is known will be void win or

Cancellation of Bets

You cannot cancel a bet after it has been accepted.

Account Corrections

KAGWIRAWO has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect, a bet is late or where we enter a result of an event incorrectly.

Disputes

If you wish to make a query or complaint, you should call our customer care desk on 0312 215 201/0702 215 201 or email us at info@kagwirawo.co.ug, for assistance. If, notwithstanding the above, the customer issues Court proceedings, KAGWIRAWO reserve the right to apply to stay those proceedings pending determination by an independent body.

Disputes MUST be tendered in writing, within 180 days from the date of occurance.

Errors

KAGWIRAWO will make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is:

  • Materially different from those available in the general market at the time the bet was made; or
  • Clearly incorrect given the chance of the event occurring at the time the bet was made then KAGWIRAWO will pay winnings at the correct price.

To establish the correct price KAGWIRAWO will consider prices available in the general market at the time the bet was made, including the prices offered by other bookmakers operating in the same market.

Examples of circumstances where this would apply are:

  • The price is recorded as 100-1 when the price on offer in the general market is 10-1
  • The margins for handicap betting have been reversed

If a bet is accepted in error by KAGWIRAWO on an event or outcome for which no KAGWIRAWO prices are available the bet will be void and your stake returned.

A bet accepted on this website or via sms does not constitute a legally binding contract between the customer and us. The prices we offer on all outcomes on display on this website take the form of an advertisement rather than a contractual term. If we offer mistaken prices, then we are entitled to decline any bet placed at those prices at any time. In such instances we will void the bet and return the stake money.

Any results or scores displayed on the site – for example during betting in play – are for guidance purposes only.

Fraud

KAGWIRAWO will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. KAGWIRAWO will withhold payment to any customer where any of these are suspected.

The customer shall indemnify and shall be liable to pay to KAGWIRAWO, on demand, all costs, charges or losses sustained or incurred by KAGWIRAWO (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.

Price Changes

All prices are subject to change and may, on occasion, be restricted to certain stake levels. The prices offered via our different business channels may vary. KAGWIRAWO reserves the right to make the price adjustments without recourse to the customer.

Results

In the case of Football and other Sports, bets are settled on the official result published by the Press Association (PA), immediately after the match/event is finished. If the PA amends its decision after this period, all bets will stand on their original result.

Voids

Void selections in multiple/accumulator bets will be treated as non-runners and the stake will run onto the remaining selections in the bet.

Witholding payment and our right to set off liability

We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:

  • The integrity of the event has been called into question
  • The price(s) or pool has been manipulated
  • Match rigging has taken place

Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to KAGWIRAWO for any reason, we have the right to take that into account before making any payments to that customer.

90-minute Football Bets

What is meant by '90-minute Betting', 'Full Time' and 'Normal Time'?

Adult football matches are played over a 90 minute period, and this period can be called '90-minutes', 'Full Time' or 'Normal Time'. All football bets, unless specifically stating they are for Outright, To Qualify, Extra Time or Penalties markets, will be settled on the result after Normal Time (90 minutes).

During the game, the referee may stop the game for short periods for substitutions, or if a player gets injured, and at the end of each 45 minute half the referee adds however many minutes he feels is required to account for any of these stoppages. This additional time is called "Injury time".

Full Time and Normal Time are terms for the full 90-minute period, plus any 'Injury Time' that the referee chooses to add. Full Time and Normal Time DO NOT include Extra Time.

Abandoned Matches

If a match is abandoned after it has commenced, all bets on that match will be made void except where settlement has already been determined. For example, where the first goal has been scored by a named player the First Goalscorer and Time of First Goal markets, amongst others, will stand.

Postponed/re-arranged matches

A postponed match is void unless it is re-scheduled to commence within 24 hours of the original start time and this is confirmed within 12 hours of the original start time. In such circumstances where (a) void match(es) is/are included in an accumulator the bet will be settled on the remaining selections.

Prices subject to fluctuation

All prices are subject to fluctuation up to the kick-off. All football bets will be settled using KAGWIRAWO online prices at the time the bet is placed.

Related contingencies in one match

Where we offer various betting opportunities from the same match (e.g. correct score, first player to score etc) these cannot be combined in accumulative bets where the outcome is related (except where special fixed prices are available).

Where an accumulative bet of this type as been accepted in error it will be settled by equally dividing the stake unit where the related outcomes clash. EXAMPLE: A 2000 UShs Double:- Team A to win in 90 minutes play and Team A to win 2-1 is settled as 2 x 1000 UShs singles.

Results

In the case of football and other sports, bets are settled on the official result published by KAGWIRAWO immediately the match/event is finished will be used for settling purposes. Any subsequent corrections or amendments to this result will not apply for settlement purposes. KAGWIRAWO will settle all bets rapidly but because of time differences, for some events, bets may be settled overnight or with some delay.

Limits

Unless otherwise authorised with KAGWIRAWO the maximum payout of any winning bet shall be UGX 50,000,000.( Uganda Shillings Fifty Million Only)

  • Minimum deposit amount: UGX 1,000
  • Minimum withdrawal amount: UGX 1,000
  • Minimum stake online bets: UGX 1,000
  • Maximum stake: UGX 1,000,000
  • Maximum winnings (per bet): UGX 50,000,000
  • Maximum withdrawal (per day): UGX 2,000,000

Unmatched bets

At kick off unmatched bets will be automatically cancelled and only those bets will be accepted for which the confirmation was shown after confirming the bet and the stake has been deducted from your account. Therefore, after placing the bet, please confirm it and then wait for the confirmation message on screen and then cross verify your account for more assurance of the acceptance of the bet.

Time Of Acceptance Of Bets

All bets will be accepted until kick off of the game. If, for any reason the bet is inadvertently accepted, the selection will be void. In the event of dispute over the time of the placement of bet, then the time which was recorded at the placement of bet (recorded time in the website) will be used to govern. When you make a bet, you are betting with KAGWIRAWO and not with other customers who might use our site.

An offer which you make for a bet is open for acceptance by KAGWIRAWO as a principal counterparty in whole or in part in accordance with these terms and conditions.

Once KAGWIRAWO has accepted your offer, you will not be allowed to change the terms of that bet or cancel or withdraw from that bet. Acceptance of an offer by KAGWIRAWO concludes the bet.

Termination of Account

Kagwirawo reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card. We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Kagwirawo account in any of the following circumstances:

  • If you have more than one active account at Kagwirawo
  • If you use our Website, Software or your account in bad faith
  • If you are not of legal age to gamble

Publicity

By accepting any prize and/or winnings from Kagwirawo, you agree to being contacted and asked to consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.

Taxes

You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Kagwirawo.

Force Majeure

Kagwirawo shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.

Service Suspension

We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

Malfunctions

We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to Participate in games by methods, means or ways not intended by us.

Viruses

Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus

No liability

Kagwirawo shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the sportsbook, its content or any errors or omissions in the Website’s content. Kagwirawo reserves the right to close or suspend your account.

Dormant/Inactive Accounts

Your account will be considered dormant if it has not had any activity for 18 months. Account activity is defined as the following: making of a deposit or withdrawal; placement of a bet.

Risk

You accept that Participation with Kagwirawo is at your sole option, discretion and risk. Participation with Kagwirawo is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf and acknowledge that any activities outside the intended use are strictly prohibited.

Credit

Kagwirawo does not offer credit.